Dr Ann Yeoh • Mondays 9.30am - 2.00pm • Tuesdays 9.30am - 2.00pm • Wednesdays 9.30am - 2.00pm Dr Nihong Lou • Fridays 9.00am - 2.00pm Dr Elizabeth Parsimei (Fortnightly) • Mondays 12.00pm - 4.45pm • Tuesdays 12.00pm - 4.45pm

Selecting the right appointment time assists the doctors to attend to your needs adequately and helps prevent lengthy waiting times. Short GP appointments - 15mins An appointment is required if you have a non urgent condition or routine problem to consult with your doctor. This includes referrals and regular scripts. Long GP or New Patient Appointments - 30mins New patients must book a LONG appointment with the GP to allow adequate time to take health history and discuss current medical conditions. New Patients must attend a face to face appointment as per Medicare requirements. Longer appointments are also required if you have a complex or multiple problems to attend or require detailed forms to complete.

• All patients 16 years of age and under, Health Care Card, and 65 years of age and over with a Pensioner Concession Card will be bulk billed. • All Aboriginal and Torres Strait Islander patients with a health care card will be bulk billed. **All other bulk billing will be at the discretion of the practitioner.**

You can book your appointments online 24/7 via our website. Simply use the make a booking (https://www.hotdoc.com.au/request/appointment/patient?clinic=futures-wellness-clinic)button on any page of our website and follow the prompts. Telephone consultations and appointments requiring a nurse (e.g. procedures, vaccinations and care plans) cannot be booked online, you must call the practice during opening hours to book.

Yes. Please book a standard appointment (15mins) or If have seen your Doctor for a face to face within the last 12 months, a a repeat prescription or referral may be issued during a Telephone consultation. A consultation fee may be charged for your Telehealth consult and needs to be booked by calling the practice within opening hours.

Yes. Please book a standard appointment (15mins) or If have seen your Doctor for a face to face within the last 12 months, a pathology or radiology request may be issued during a Telephone consultation. A consultation fee may be charged for your Telehealth consult and needs to be booked by calling the practice within opening hours.

Under certain circumstances, telehealth appointments are appropriate and will be billed in the same manner as face-to-face consults. To be eligible for telehealth, a patient needs to have seen a GP face to face within the last 12 months. A consultation fee may be charged for your Telehealth consult and needs to be booked by calling the practice within opening hours.

Please make an appointment to follow up test results ordered by your doctor, including X-rays and scans. Any urgent or abnormal results will be communicated to you as soon as possible by a Doctor or one of our staff members. However, please note the follow up of your test results is your responsibility and we recommend booking your follow up appointment at the time of your test being completed. Copies of results may be given upon request and will be released after a consultation is completed by one of our GP's.

Whilst we understand that there may be times when extenuating circumstances prevent you from attending your appointment or rescheduling your appointment at late notice, we must be strict, fair and consistent with all patients. By adhering to our Missed Appointment Policy, we aim not only to create a culture of mutual respect between patients, practitioners and staff, but to also improve health outcomes by ensuring a continuity of care. • Appointments not attended or cancelled with less than 3 hours’ notice will incur a charge of $85.00 and that payment is required at the time of consultation or before the next appointment visit. • Repeat consultations will not be made following non-attendance or late cancellations on three occasions

As a commitment to providing a quality preventative medical service, we have an automated electronic reminder system that helps patients to attend and confirm their appointments. You may received a SMS from Hot Doc asking you to book in an appointment with the doctor for a follow up of results, scans or when you are due for an appointment related to your care.

Our fees are available here.(https://www.futureswellness.com.au/fees) (https://www.futureswellness.com.au/fees)All fees are payable in full at the time of your consultation. If a Medicare rebate applies and you have a debit card we are able to use instant rebate through our machine to put the money back into your account. If you do not have a physical debit card on the day your rebate will be sent off to Medicare and they will deposit the rebate into the account they have registered. If you believe payment will be an issue please speak with our staff at time of booking or your GP.

In the event our clinic is closed, please call Hello Home Doctor service on 13 41 00. If this is an emergency please call 000.

Our staff are able to arrange an interpreter should you require this for your consultation. Please let our staff know at the time of booking if you require this and it can be arranged through Translating and Interpreting Service (TIS).

Our services are offered in English, Mandarin and Swahill. Please head to "Our Team" (https://www.futureswellness.com.au/our-team) to view the languages of each Doctor.